To start the return process for your order, please enter your email address or phone number and the order number below.
We want you to love every single Wise River product that you purchase. If for any reason you don't, we'll be sure to make it right. Our goal is to create a seamless return/ exchange process should any adjustments need to be made to your order.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 30 days of receipt of your shipment.
- They must be in original condition
- For clothing, unwashed and unworn
- Please include original tags if possible
- For your convenience, please use our reusable packaging
Are there any charges for return?
- There are no restocking fees for returns
- Unfortunately, original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.